INFO / FAQ

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal, Visa, MasterCard, Delta, American Express and Maestro. We are only able to accept one payment type per order.

WHERE ARE YOU SHIP FROM?
Our headquarters located in Newark,Your ordered items may ship from our Newark warehouse or Ship from our suppliers in foreign.

WILL I KNOW WHEN MY ORDER HAS BEEN DESPATCHED?
Yes, once your order has been despatched from our warehouse you will be sent an email advising you that your order is on its way.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Prepare orders will need 1-5 business days, Domestic orders will arrive within 10 days,International shipping will takes about 2-3 weeks. Once your order ships you will receive an automated email with tracking information.

HOW SECURE IS YOUR WEBSITE?
Our shop run by ShopifyInformation you give us is stored securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

HOW CAN I CONTACT YOU?
You can contact us by email. We aim to reply to all emails within 24 hours.
Email us at Lovefad.co@hotmail.com

WHAT IS THE RETURN AND EXCHANGE POLICY?
If for any reason, you are not satisfied with your order, you may return it for an exchange or refund within 15 days from the day you got your package. However, we cannot accept garments that have been worn, washed or altered. Intimates may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item.